Reservation & booking of treatments:
We recommend making your appointments and reservation for treatments together with the room reservation before your arrival, so that we can serve you at your convenience. Your spa appointment time table will be handed over upon arrival at Check-In. Further appointments can be made directly at the pool / wellness reception during their opening hours or outside the opening please address to the reception.
Take your time:
We kindly ask you to arrive at least five minutes before your treatment appointment at our Alpine World Wellness & Spa Centre – in your bathrobe. Relax in the relaxation area while listening to the beautiful meditation music and enjoying a cup of tea. We kindly inform you that in case of your delayed arrival we have to reduce the delayed time from your treatment.
Please come to your appointment wearing your bath robe. To protect your privacy we will carefully cover your body during the treatment (we provide you also with a one-time-slip, if required)
You will be asked by our staff about what you expect from the treatment in order to better satisfy your needs and exigencies. You may also inform our staff about your wishes regarding pressure during a massage, lightning, heat and music, or if you need an extra towel. Please ensure that you will discuss any health problem with our Wellness advisers before each treatment or advise them when making your appointment, in order to avoid inappropriate treatments. Communication is the key to guarantee a satisfying result.
Shower & how to prepare for your treatment:
A warm shower before the treatment is ideal to prepare your skin for the creams and oils used. We only use first-class products of high quality, which will nourish and relax your skin. We advise to ladies not to epilate before a peeling treatment. We advise not to do peelings when you have sunburn or your skin is irritated. For men it is recommended to shave before a facial treatment to ensure a deeper action of the caring products. In case of pregnancy take advice from our staff about the suitable treatments.
Cancellation & if something happens in the meantime:
Already arranged and booked appointments can be cancelled free of charge until 24 hours before. Please understand that otherwise we have to charge you for the treatment.
Our opening hours for treatments, facials and massages: Daily between 8.30 am and 7.30 pm
Children & “Alpi’s Spa”:
Our spa area is a place to relax. Please understand that children under the age of 12 years may only enter the Alpenwelt Spa area during opening hours of Alpi’s Spa between 9 am and 2 pm if there is a treatment booked.Please inform us while booking that the treatment is for a minor. Our treatments offered for children are adjusted to children needs between the age of 4 and 10 years. The presence of the parents during the treatment is not mandatory, but always welcome.
Pool & Alpenwelt wellness & spa:
Please wear always swimwear for swimming and in our pool area. Due to hygienic reasons we kindly ask you not to wear swimsuits in our spa area (saunas, steam bath), we are glad to provide you with Hammam linen if you desire to cover your body and small towels for sitting in the steam bath.
Towels for Pool & Alpenwelt wellness & spa centre:
In your room we have prepared for you a basket for your spa visit. You will find there towels for the use of saunas and pool.
Food & drinks:
In the waiting area you find our tea & vitamin bar. Please accept that further consumption of food and / or drinks are not allowed. Thank you.
If you desire to take a coffee or tea with a snack or sweets from the lunch or afternoon buffet, we may inform you that the part of our restaurant “s’Nestl” (area behind the buffet with the green tile stove) is designed as a “wellness restaurant” which you may enter dressed with your bath robe.