1. Scope

1.1 These General Terms and Conditions ("GTC") apply to all accommodation contracts and all related further

services between Daniela Heidkamp Hotel Inntaler Hof e.U. (hereinafter the "Hotel") and the contracting party or

guest in the case of individual bookings.

1.2 In addition, the General Terms and Conditions for the Hotel Industry 2006 ("AGBH 2006", version dated 15

November 2006) are deemed agreed. The AGBH 2006 are subsidiary to these GTC and to any individual

agreements; in the event of a conflict, the provisions of these GTC shall prevail. This applies in particular to the

deviating cancellation periods under clause 7.

1.3 Separate group and contingent agreements of the Hotel apply to group and event bookings. These will be

provided for information purposes prior to a firm booking upon request.

1.4 Deviating terms and conditions of the contracting party shall not apply unless expressly recognised in writing by

the Hotel.

2. Conclusion of Contract

2.1 The accommodation contract is concluded upon the Hotel's acceptance of the contracting party's order, generally

by sending a reservation confirmation (including by e-mail). Bookings may be made online, in writing, by telephone

or by e-mail. Electronic declarations are deemed received when the party for whom they are intended can retrieve

them under normal circumstances and receipt occurs within the Hotel's published business hours.

2.2 If the booking is subject to a deposit (clause 4), the contract is concluded upon the Hotel's receipt of the

contracting party's declaration of consent regarding payment of the deposit.

2.3 If the booking is made through third parties (e.g. booking platforms, tour operators), their terms may additionally

apply. The guest or the person placing the order remains the Hotel's contracting party.

2.4 If a contracting party books on behalf of further persons, they are jointly and severally liable to the Hotel,

together with those persons, for all obligations arising from the contract.

3. Prices and Services

3.1 The prices agreed at the time of booking, as stated in the reservation confirmation, apply. All prices are quoted in

euros and include statutory value-added tax.

3.2 The local visitor's tax ("Ortstaxe") is charged in addition, unless expressly stated as included in the price.

3.3 The scope of the contractual services is set out in the reservation confirmation. Subsequent changes to the

booking (e.g. length of stay, number of persons, room category, board) require the Hotel's consent and may result in

a price adjustment.

3.4 Additional services that must be separately identified and are not included in the accommodation rate (e.g.

certain wellness and spa treatments, transfers outside the complimentary times, garage parking) will be invoiced

separately.

4. Deposit

4.1 To guarantee the booking, the Hotel requests a deposit of 50 % of the total booking value. The deposit may be

paid by bank transfer or credit card; the relevant details can be found in the booking link or in the reservation

confirmation sent to the guest.

4.2 Regular guests holding "Stammgast-Bonus PLUS" status are exempt from the deposit requirement. This

exemption does not apply to stays over the Christmas and New Year period.

4.3 The deposit must be received no later than 7 days before arrival, unless a different deadline is stated in the

reservation confirmation. The costs of the money transfer (e.g. transfer fees) are borne by the contracting party. The

respective terms of the card issuers apply to credit and debit cards.

4.4 If the deposit is not paid on time, the Hotel may withdraw from the accommodation contract without a grace

period and re-let the room.

4.5 The deposit constitutes a part payment of the agreed price. In the event of a cancellation, it will be offset against

any cancellation fees under clause 7; any remaining credit will be refunded.

5. Payment

5.1 The outstanding invoice amount for the stay – plus any additional amounts for separately used services – is due at

the latest upon departure or check-out. The Hotel is entitled to issue interim invoices for its services at any time.

5.2 Accepted means of payment: cash (in euros only), EC/debit card, Visa and Mastercard. An instant bank transfer

to the Hotel's account is also possible in the course of check-out.

5.3 Full advance payment for the stay by bank transfer prior to arrival is possible. The recipient in each case is:

Daniela Heidkamp Hotel Inntalerhof.

• Austria: Raiffeisen Regionalbank Telfs, IBAN AT30 3633 6000 0532 0429, BIC RZTIAT22336

• Germany: HypoVereinsbank Mittenwald, IBAN DE46 7032 0090 1680 2262 84, BIC HYVEDEMM654

• Switzerland (transfer in euros): Volksbank Dreiländereck eG, IBAN CH16 8909 3000 0016 3634 0, BIC

VOLODE66XXX

Please always state the booking reference or booking number as the payment reference.

6. Arrival and Departure (Check-in / Check-out)

6.1 Arrival and departure are possible daily. Rooms are available from 3:00 p.m. on the day of arrival.

6.2 If a room is first occupied before 6:00 a.m., the preceding night counts as the first night's stay.

6.3 On the day of departure, the room must be vacated by 10:00 a.m. A later check-out ("late check-out") is possible

subject to availability and prior arrangement with reception and may be charged separately. If the room is not

vacated on time, the Hotel is entitled to charge for an additional day.

7. Cancellation (Withdrawal by the Contracting Party)

7.1 By way of derogation from § 5 AGBH 2006, the Hotel grants the following free cancellation periods: the booking

may be cancelled free of charge up to 14 days before arrival.

7.2 For stays within the following periods, free cancellation is possible up to 30 days before arrival: 23 December

2026 to 6 January 2027, and 31 January 2027 to 21 February 2027.

7.3 Deviating – in particular shorter – free cancellation periods may apply to individual offers, packages or rates. In

such cases, the cancellation conditions stated for the respective offer or in the reservation confirmation shall prevail

over clauses 7.1 and 7.2.

7.4 After the expiry of the applicable free cancellation period, the following cancellation fees apply, calculated on

the total package price (accommodation including booked board), in line with § 5.6 AGBH 2006:

• Up to 14 days before arrival (peak season under clause 7.2: up to 30 days; deviating offer deadlines under clause 7.3) – free of charge
• From the end of the free cancellation period up to 1 week before arrival – 70% of the package price
• In the last week before arrival – 90% of the package price

7.5 Changes to the booking (e.g. shortening the stay, reducing the number of persons) made after the expiry of the

free cancellation period will be treated, with regard to the services no longer used, as cancellations under clause 7.4.

7.6 Cancellations and changes must be declared in writing (e.g. by e-mail to info@inntalerhof.com). The date of

receipt of the declaration by the Hotel is decisive for calculating the deadline; declarations must be received by 24:00

on the last day of the period.

7.7 If the contracting party is unable to arrive at the Hotel on the day of arrival because unforeseeable, extraordinary

circumstances (e.g. extreme snowfall, flooding) make arrival impossible altogether, they are not obliged to pay the

agreed price for the days affected by the impossibility of arrival. The obligation to pay for the booked stay resumes

once arrival becomes possible again, provided arrival takes place within three days.

8. No-Show

8.1 If the guest does not appear by 6:00 p.m. on the agreed arrival date, the Hotel is under no obligation to provide

accommodation, unless a later arrival time was agreed or announced.

8.2 If the contracting party has paid a deposit, the rooms remain reserved until 12:00 noon on the day following the

agreed arrival date at the latest. In the case of advance payment for more than four days, the obligation to provide

accommodation ends at 6:00 p.m. on the fourth day (the arrival date counting as the first day), unless the guest

notifies a later arrival date.

8.3 In the event of a no-show without prior cancellation, a cancellation fee of 90 % of the total package price will be

charged.

9. Early Departure

If the guest departs early, the Hotel is entitled to charge the full agreed price. The Hotel will deduct any amount it

saves as a result of not having to render its services, or any amount it receives from re-letting the rooms booked (§

15.2 AGBH 2006).

10. Travel and Cancellation Insurance

To protect against cancellation fees – for example if the trip cannot be undertaken or an unexpectedly early departure

becomes necessary – the Hotel recommends taking out the "Hotelstorno Plus" travel insurance offered by

Europäische Reiseversicherung (ERV). This can be booked directly together with the reservation; details are

provided together with the reservation confirmation.

11. Provision of Alternative Accommodation

The Hotel may provide the contracting party or the guests with adequate alternative accommodation of equal quality

where this is reasonable for the contracting party, in particular where the deviation is minor and objectively justified

(e.g. rooms being unusable, extension of stay by guests already accommodated, overbooking, or other significant

operational reasons). Any additional expenses for the alternative accommodation shall be borne by the Hotel.

12. Rights and Obligations of the Contracting Party

12.1 The contracting party acquires the right to the customary use of the rented rooms and of the Hotel's facilities that

are generally accessible to guests without special conditions, as well as to the customary service. These rights must

be exercised in accordance with the house rules and any applicable guest guidelines.

12.2 The contracting party is liable to the Hotel for any damage caused by them, by the guest, or by other persons

who, with their knowledge or consent, make use of the Hotel's services.

12.3 In the event of default of payment, the Hotel is entitled to the statutory right of retention (§ 970c ABGB) and the

statutory lien (§ 1101 ABGB) over items brought onto the premises.

13. Termination of the Contract by the Hotel

13.1 The Hotel is entitled to terminate the accommodation contract with immediate effect for good cause, in

particular where the contracting party or guest (a) makes materially detrimental use of the rooms, or through

reckless, offensive or otherwise grossly improper conduct spoils the stay for other guests, the Hotel or its staff, (b) is

found to be suffering from a contagious disease or an illness extending beyond the duration of the stay, or otherwise

becomes in need of care, or (c) fails to settle invoices due within a reasonable grace period (3 days).

13.2 If performance of the contract becomes impossible due to an event of force majeure (e.g. natural events, strikes,

official orders), the Hotel may terminate the contract at any time without notice, unless the contract is already

deemed dissolved by operation of law or the Hotel is released from its obligation to provide accommodation. In this

case, the contracting party has no claim to damages.

14. Illness or Death of the Guest

If a guest falls ill during their stay, the Hotel will arrange medical care at the guest's request, or without a specific

request in the event of imminent danger. In all other respects, § 16 AGBH 2006 applies, in particular with regard to

the Hotel's claims for reimbursement of costs incurred as a result.

15. Pets

15.1 Pets may only be brought into the establishment with the Hotel's prior consent and against separate payment in

accordance with the price list.

15.2 The contracting party is obliged to properly keep and supervise the animal during the stay. They must hold

appropriate animal or private third-party liability insurance covering damage caused by animals; proof must be

provided upon the Hotel's request.

15.3 The contracting party and/or their insurer are jointly and severally liable to the Hotel for all damage caused by

animals brought onto the premises, including any compensation paid by the Hotel to third parties.

15.4 Animals are not permitted in the restaurant, function and wellness areas.

16. Liability of the Hotel

16.1 The Hotel is liable for property brought in by the contracting party in accordance with §§ 970 et seq. ABGB, up

to the statutory maximum amounts. Liability only exists if the items were handed over to the Hotel or to persons

authorised by the Hotel, or were brought to a place designated or specified by them for that purpose.

16.2 For valuables, money and securities, the Hotel is liable only up to the statutory amount, currently € 550.

Liability beyond this amount exists only if the Hotel accepted such items for safekeeping with knowledge of their

nature, or if the damage was caused by the Hotel itself or its staff. We recommend storing such items in the room safe

or at reception.

16.3 Any damage must be reported to the Hotel without delay upon becoming known; otherwise, liability is

excluded. Claims must be asserted in court within three years of the date on which they became known or could have

become known, failing which the right lapses.

16.4 If the contracting party is a consumer, the Hotel's liability for slight negligence is excluded, with the exception

of personal injury. If the contracting party is an entrepreneur, liability for slight and gross negligence is excluded; in

this case, the contracting party bears the burden of proof of fault. Consequential damage, non-material damage,

indirect damage and loss of profit are not compensated.

16.5 The provision of a parking space or garage does not constitute a safekeeping agreement. The Hotel is liable for

vehicles and their contents only in cases of intent or gross negligence.

17. Extension of the Stay

There is no right to an extension of the stay. If, on the day of departure, the guest is unable to leave the Hotel because

unforeseeable, extraordinary circumstances (e.g. extreme snowfall, flooding) render all means of departure blocked

or unusable, the accommodation contract is automatically extended for the duration of the impossibility of departure

(§ 14 AGBH 2006).

18. Vouchers

Vouchers issued by the Hotel may be redeemed for the Hotel's services. A cash refund or (partial) payout of vouchers

is excluded.

19. Data Protection

The Hotel processes the guest's personal data for the purposes of performing the contract and complying with

statutory obligations (e.g. guest registration). Details on data processing can be found in our Privacy Policy.

20. Consumer Dispute Resolution

The Hotel is neither obliged nor willing to participate in dispute resolution proceedings before a consumer

arbitration board.

21. Place of Performance, Applicable Law and Jurisdiction

21.1 The place of performance is the location of the accommodation establishment.

21.2 Austrian procedural and substantive law applies, to the exclusion of the rules of private international law and

the UN Convention on Contracts for the International Sale of Goods.

21.3 In business-to-business dealings, the exclusive place of jurisdiction is the Hotel's registered seat. If the

contracting party is a consumer domiciled or habitually resident in Austria, proceedings against them may only be

brought at their place of domicile, habitual residence or place of employment. For consumers domiciled in a member

state of the EU (other than Austria), in Iceland, Norway or Switzerland, the court having jurisdiction over the

consumer's place of domicile shall have exclusive jurisdiction.

22. Final Provisions

22.1 Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the

remaining provisions. Any gaps shall be filled by the applicable statutory provisions or by the AGBH 2006.

22.2 The Hotel is entitled to set off claims of the contracting party against its own claims. The contracting party may

only set off claims if the Hotel is insolvent, or if the contracting party's claim has been judicially established or

acknowledged by the Hotel.